Who we are?
At Roastory, your trust means everything to us. Just as every batch of our coffee is roasted with time and intention, we handle your personal information with the same care, respect, and transparency. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website.
When you engage with Roastory, we may collect certain information to provide you with a seamless experience. This includes personal details such as your name, email address, phone number, and shipping address when you place an order or reach out to us. We also collect order-related information, including the products you purchase and transaction details. In addition, we may gather technical data such as your IP address, browser type, and device information to help us improve our website. Any feedback, reviews, or messages you voluntarily share with us are also part of the information we collect, and we ensure it is used responsibly.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. These help us remember your preferences, understand how visitors interact with our site, and continuously improve our platform. You have the option to manage or disable cookies through your browser settings if you prefer.
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, we are committed to maintaining a safe and secure environment for your data and continuously improving our practices. You are always in control of your information. You can choose to opt out of marketing communications at any time, request access to the data we hold about you, or ask us to update or delete your information. We believe that your data belongs to you, and we are here to support your choices.
From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be shared on this page so you can stay informed about how your information is handled.
Who we share your data with
Your information is used to serve you better and enhance your overall experience with Roastory. It helps us process and deliver your orders efficiently, keep you informed about your purchases, and respond to your queries, complaints, or feedback. We may also use this information to improve our website, refine our products, and offer you a more personalized experience. If you choose to receive updates from us, we may occasionally share information about new launches, offers, or stories from Roastory, always keeping communication meaningful and relevant. We respect your privacy and do not believe in unnecessary sharing of your information. Your data may only be shared with trusted partners who help us operate our business, such as delivery services to fulfil your orders and secure payment gateways to process transactions. These partners are required to handle your information responsibly and only for the purposes intended. Roastory does not sell, rent, or trade your personal information to third parties.
If you have any questions or concerns about this policy or your data, you can always reach out to us. We are here to listen and help. You can contact us via email at [your email here]. At Roastory, we believe that great relationships, like great coffee, are built on trust, honesty, and transparency.